Data Analyst (TXS and IT4U) Job at Five Rivers It, Juno Beach, FL

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  • Five Rivers It
  • Juno Beach, FL

Job Description


Location: On-Site – Juno Beach Florida

Data Analyst to support Experience Score (TXS) and IT4U initiatives.

Key Responsibilities:

  • Technology Experience Score (TXS) Analytics:
    • Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029.
    • Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights.
  • Customer Experience Data Integration:

  • Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view.
  • Supporting action prioritization through data-driven insights.

  • IT4U Initiative Support:
    • Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts.
    • Engaging with monthly IT4U Influencer Forums and developing pertinent communications.

  • Collaboration & Communication:
    • Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights.
    • Promoting a customer-first, data-driven culture within TSO teams.

Qualifications:

 

A candidate with 3–5 years' experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal.

Strong communication and cross-functional collaboration skills are essential.

Job Tags

Full time,

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