Job Description

Overview FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Location – Boston, MA Responsibilities Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals Ensure accurate and timely completion of reservations while meeting travelers\' needs Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements Deliver consultative support and exceptional customer service throughout the booking process Keep clients informed about all necessary travel documents and health requirements for their destinations Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans Experience & Qualifications 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers. In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance. Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings. Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel. Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements. A polished and professional demeanor when interacting with clients and colleagues. Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction. The capacity to make quick and effective decisions to resolve travel-related issues promptly. Excellent communication skills to keep clients informed and reassured throughout the travel process. A deep commitment to delivering exceptional customer service with a focus on client satisfaction. Comfortable and proficient in using travel booking systems and various communication tools. Strong technical aptitude with the ability to troubleshoot and adapt to new technologies Self-motivated with the ability to work independently and manage tasks successfully Work Hours & Schedule Our business hours are 8:00 AM to 8:00 PM EST Monday – Friday A typical schedule will include a 40-hour work week with five 8-hour shifts. Be prepared to work an evening shift until 8:00 PM once or twice a week. Benefits & Perks Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate successes at our regular events and gatherings. Use your smarts: Our people use quick thinking and tenacity to figure things out. Love for travel: A passion for travel that translates to service. Personal connections: Emphasis on personal relationships. Diversity, Equity & Inclusion: DEI initiatives and inclusive recruitment practices. A career, not a job: Genuine opportunities for growth. We back our people: Support in professional and personal development. Giving Back: CSR programs, volunteering, and environmental initiatives. Benefits Include Paid Time Off: Up to 15 vacation days (prorated), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 holidays annually. Health, dental, vision, and other benefits; insurance options; 401k with match; tuition reimbursement. Global career opportunities within a network of brands and businesses. Referrals increase your chances of interviewing at FCM Travel by 2x We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. #J-18808-Ljbffr FCM Travel

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