Job Description

Job Title: Senior Technical Writer

Location: Lansing, MI (Hybrid – 2 days onsite per week)

Duration: Long-Term Contract

Client: Department of Health and Human Services (DHHS)

Position Overview

We are seeking a highly skilled Senior Technical Writer with a minimum of 12 years of IT and documentation experience to support the Department of Health and Human Services (DHHS). The candidate will be responsible for developing, editing, and maintaining high-quality technical documentation, user manuals, system guides, process workflows, and training materials. This role requires strong collaboration with business analysts, developers, testers, and program stakeholders to ensure all documentation is clear, accurate, and compliant with state and federal standards.

Key Responsibilities

• Develop, organize, and maintain technical documentation including system manuals, process guides, functional specifications, and user instructions.
• Translate complex technical concepts into clear, concise, and user-friendly documentation for both technical and non-technical audiences.
• Work closely with business analysts, developers, QA testers, and project managers to capture system requirements and workflows.
• Create and update standard operating procedures (SOPs), training materials, and quick reference guides .
• Ensure all documentation complies with DHHS standards, accessibility requirements, and state/federal regulations (HIPAA, PHI, etc.) .
• Manage document repositories and maintain version control.
• Facilitate review sessions with stakeholders to validate accuracy and completeness.
• Support user acceptance testing (UAT) by preparing test documentation, checklists, and training materials.

Required Qualifications

• Minimum 12 years of professional experience as a Technical Writer, Business Analyst, or similar IT documentation role.
• Proven ability to create technical manuals, training materials, and system documentation for large IT projects.
• Strong knowledge of SDLC, Agile, and Waterfall methodologies .
• Proficiency with documentation tools such as MS Word, MS Visio, Confluence, Jira, SharePoint, or equivalent .
• Exceptional writing, editing, and proofreading skills with attention to detail.
• Strong collaboration and communication skills to work with technical and non-technical stakeholders.
• Ability to work onsite 2 days per week in Lansing, MI .

Preferred Qualifications

• Prior experience working with Department of Health and Human Services (DHHS) or other public health/government agencies.
• Familiarity with healthcare IT systems, Medicaid, or case management solutions .
• Knowledge of compliance standards such as HIPAA and PHI

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